Return and Refund Policy

At ElleNest, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, items must be:

• Unused, unworn, and in the same condition as when received.
• In the original packaging with all tags attached.

To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for the return. Once approved, you will receive further instructions on how to send your items back.

Refunds

Once we receive your returned items, they will be inspected. If approved, your refund will be processed within 7 business days to the original payment method. Please note that shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Non-Returnable Items

Certain items, including personalized products, sale items, and gift cards, are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

For further questions, feel free to reach out to us at support@ellenest.com